Beta Feature: AI‑generated search results (Quick Answers) are currently in beta and will continue to improve based on your feedback (e.g., via the thumbs-up and thumbs-down icons).
Overview
AI‑generated search helps you find answers faster by showing a direct response at the top of your search results.
Note: It may take a few seconds for the AI‑generated answer to appear after you search.
How AI Search Works
Quick Answers from Our Help Content
When you search, AI reviews relevant help articles and generates a clear, summarized answer for you. Instead of opening multiple articles, you’ll see a summarized answer based on the most relevant help content.
You can still:
- Click into the articles used to find further details
- Browse additional results if needed
Note: AI‑generated answers are based only on existing help content—they summarize information that already exists within our help.
Searching Works Best with Questions
AI search works best when you type a full question or phrase instead of a single word.
Examples:
- “How do I assign content to a team member?”
- “Why can’t I see a project in Equip?”
Pro-Tip: Writing your search as a question helps us better understand what you’re trying to do, which improves both your results and our help content over time.
Help Improve AI Answers
Use the Thumbs Up or Down
After viewing an AI‑generated answer, you’ll see an option to give feedback.
- Thumbs Up: The answer was helpful
- Thumbs Down: The answer missed the mark
This feedback helps us understand what’s working and where we need to improve.
Note: Your feedback directly helps us improve AI answers and identify gaps in our help articles.
Tips for Better Search Results
If the First Answer Doesn’t Help
If you don’t get the answer you need right away, try adjusting your search:
- Add more detail: Include what you’re trying to do (for example, “assign content in a project”)
- Ask a full question: Start with “how,” “why,” or “what”
- Use different wording: Try a synonym or describe the outcome you want
Note: Small changes in how you phrase your search can lead to more accurate results.
AI‑generated search is designed to make finding answers faster and easier. As you use it—and share feedback—it will continue to improve.
Updated